Corporate Responsibility

In every aspect of our business, we strive to do the right thing—for our customers, our employees, our communities and our world.

Introduction

Allstate was founded in 1931, became a publicly traded company in 1993, and became fully independent in 1995, when it was spun off from Sears. Today, we are the largest publicly held personal lines property and casualty insurer in America. We are listed on the New York Stock Exchange under the trading symbol ALL and are widely known through the “You’re In Good Hands With Allstate®” slogan.

Allstate is more than an insurance company. We’re a growing network of small businesses with a team of trusted advisors in communities across the country. We provide total household solutions and deliver best-in-class customer experience. Allstate’s 78,000 employees, agency owners and agency staff care. We strive to make communities stronger, lives safer and futures brighter.

Through our products and services, we help families protect the things that are most important to them. We improve the quality of life for millions of Americans, not only through our business, but through our commitment to communities and to corporate responsibility.

We make our Good Hands® come to life by contributing millions of dollars and volunteering thousands of hours each year.

Financial Strength and Performance

Allstate is one of the strongest companies in our industry. We had $35.7 billion in revenues in 2015, a 1.2 percent increase from $35.2 billion in 2014. Both Allstate Insurance Company and Allstate Life Insurance Company had an A.M. Best financial strength rating of A+ (second-highest of 16 categories) as of year-end 2015. Allstate held $25.1 billion in capital resources at year-end 2015, and manages $77.8 billion in assets in our well-diversified investment portfolio.

This financial strength enables Allstate to grow our business and keep our promises to stakeholders through good and bad economic conditions. Net income available to common shareholders for 2015 was $2.1 billion, or $5.05 per diluted common share. During 2015, we continued to invest in initiatives that help make communities safer and stronger, including $36 million given by The Allstate Foundation, Allstate, and its employees, agency owners and agency staff.

For more detailed financial information, see our most recent annual report.

A Company That Cares

We are a 75,000-strong force for good, composed of employees, agency owners and agency staff. Of Allstate’s employees, 56 percent are women and 33 percent are minorities. Our employees, agency owners and agency staff care deeply about our customers, the way we do business, our communities, and our place in society. We care enough not just to guess what our customers and stakeholders need and expect from us—we ask, and we engage.

Eight years ago, Allstate began a transformation to become a more customer-focused company. We introduced Our Shared Vision to capture the vision, values and operating priorities that make us a more competitive force in the market. Our Shared Vision was aspirational, and provided a strong foundation to inspire positive change throughout our company.

More recently, we created Our Shared Purpose—our guide to what it means to be an Allstater—to tell our story.

We help our customers live a good life by providing young people with opportunities to reach their full potential, empowering victims of domestic violence, volunteering in our local communities, and supporting nonprofits. Visit our Community Presence page for more information.

At the heart of Our Shared Purpose are six new leadership principles that define the behaviors we all need to embrace to be successful. We built these principles on the belief that every Allstater is a leader.

Our Shared Purpose

We Are the Good Hands: We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future.

Strategic Vision: Deliver substantially more value than the competition by reinventing protection and retirement to improve customers’ lives.

Corporate Goal: Create long-term value by serving our stakeholders, taking appropriate risks and leveraging our capabilities and strategic assets.

Our Values:
• Honesty, caring and integrity
• Inclusive diversity
• Engagement
• Accountability
• Superior performance

Our Priorities:
• Customer focus
• Operational excellence
• Enterprise risk and return
• Sustainable growth
• Capital management

Our Operating Principles:
• Put the customer at the center of all our actions.
• Use consumer insights, data, technology and people to create disruptive innovation to better serve customers and generate growth.
• Execute well-considered decisions with precision and speed.
• Focus relentlessly on those few things that provide the greatest impact.
• Be a learning organization that leverages successes, learns from failures and continuously improves.
• Provide employees, agency owners and financial specialists with fulfilling opportunities, personal growth and performance-based rewards.
• Take an enterprise view of our people and processes, and work as a single team to advance Allstate rather than our individual interests.

Leadership Principles:
We empower every employee to lead and drive change.
• We’re here to serve.
• We win together.
• We drive results.
• We’re transparent.
• We continuously get better.
• We develop each other.

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Allstate’s Segmentation Strategy

When purchasing insurance or any other product or service, consumers have more choices than ever before. As a result, Allstate continues to refine our product offerings, marketing outreach and customer service based on careful research. Our company serves four different consumer segments with distinct interaction preferences (local advice and assistance versus self-serve) and brand preferences (brand-neutral versus brand-sensitive).

Allstate Global Entities

While we primarily serve Canadian and American markets, our operational presence extends to Northern Ireland and India as well. These global entities are critical to developing innovative technologies and business solutions for The Allstate Corporation.

Allstate Canada
Allstate Insurance Company of Canada has provided peace of mind to Canadians since 1953 with a full line of property and casualty insurance products and services.

Corporate Responsibility Focus
• Mothers Against Drunk Driving (MADD)
• United Way
• Junior Achievement

Employees
1,200+

Headquarters
Ontario, Canada

Esurance
Esurance® provides auto, homeowners’, motorcycle and renters’ insurance directly to consumers online and over the phone. With an easy-to-use mobile app, helpful online tools like photo claims and Coverage Counselor®, and knowledgeable experts available around the clock, Esurance is the smart choice for today’s Web-savvy consumer.

Corporate Responsibility Focus
• Diversity and Inclusion Executive Council
• Employee resource groups
Recycled Rides for families in need
• Hybrid claims vehicles and paperless customer experience
• Esurance Matching Gift Program
• Employee community volunteer programs

Employees
3,300+

Location(s)
San Francisco, California

Click here to read more about Esurance.

Allstate Northern Ireland Limited
Established in 1998, Allstate Northern Ireland Limited specializes in delivering high-quality, low-cost technology and business solutions to its parent company, The Allstate Corporation, and its subsidiaries.

Corporate Responsibility Focus
• Employee wellness
• STEM education funding and support
• Suicide and mental health awareness
• Employment support for people with autism
• Teen safe driving
• Recycling and waste reduction
• Water conservation

For more information about Allstate Northern Ireland Limited’s corporate responsibility initiatives, click here.

Employees
2,200+

Location(s)
Belfast, Londonderry and Strabane

Allstate India
Allstate India, or Allstate Solutions Private Limited (ASPL), began operations in India in 2012. We provide software development and business processing solutions support to the Allstate Corporation. ASPL is headquartered in the high-tech city of Bangalore, and serves as a key component of Allstate Technology and Strategic Venture’s (ATSV’s) international strategy.

Corporate Responsibility Focus:
• Women’s empowerment and financial literacy
• Child welfare and education for low-income communities
• Training programs for children with disabilities
• Nature conservation
• Catastrophe relief
• Senior citizen well-being and support
• Employee welfare

Employees
1,440+

Location(s)
Bangalore and Pune, India

Awards and Recognition

Allstate is committed to being an industry leader. We are proud to be recognized for all the effort our employees put into forming Allstate’s good hands. The following list shows some of the accolades we’ve recently received.

Corporate
• World’s Most Ethical Company® 2015 and 2016 – the Ethisphere Institute
• 2015 Best Proxy Statement (large cap) – Corporate Secretary
• The World’s Most Admired Companies 2015 – Fortune; Allstate ranked #7 in Property and Casualty Industry

Innovation
• Decade Award, Business Innovation Award and #13 on 2016 InformationWeek Elite 100 List – InformationWeek
CIO 100 Award 2016 – CIO

Diversity
• Top Corporation for Women’s Business Enterprise, 2016 – Women’s Business Enterprise National Council (WBENC)
• Top 60 Companies for Executive Women 2016 – National Association for Female Executives (NAFE)
• Top 50 Companies for Diversity 2016 – DiversityInc
• Top 50 Companies for Executive Women 2015 – National Association for Female Executives (NAFE)
• 40 Best Companies for Diversity 2015 – Black Enterprise
• Top 35 Best Companies for Supplier Diversity 2015 – Black Enterprise
• 50 Out Front Best Places for Women & Diverse Managers to Work 2015 – Diversity MBA
• Best Companies for Multicultural Women 2016 – Working Mother

Corporate Responsibility
• Corporate Social Responsibility Leadership Award 2016 – Financial Services Roundtable
• 100 Best Corporate Citizens 2015 – Corporate Responsibility
• Top 100 Green Companies in the United States, 2016 – Newsweek

Our Shared Purpose is our guide to what it means to be an Allstater.

We make bold commitments to improve people’s lives by leading the charge on teen safe driving, preparing customers for disasters, empowering domestic violence survivors and helping young people develop to their full potential.

At the heart of Our Shared Purpose are six new Leadership Principles that define the behaviors we all need to demonstrate to be successful. They are built on the belief that every Allstater is a leader.

We Are the Good Hands: We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future.

Strategic Vision: Deliver substantially more value than the competition by reinventing protection and retirement to improve customers’ lives.

Corporate Goal: Create long-term value by serving our stakeholders, taking appropriate risks and leveraging our capabilities and strategic assets.

We bring out the good by cultivating exceptional corporate governance through our long-time commitment to exemplary ethics, integrity and transparency.

Corporate Governance Structure

The three cornerstones of corporate governance at Allstate are dialogue, transparency and responsiveness. These values drive Allstate’s success and define the actions of our Board of Directors, which ultimately holds responsibility for the activities of Allstate. This report is a manifestation of these values. In 2015, we undertook a standardized process of stakeholder dialogue through a sustainability materiality assessment. Each section of this report is a testament to our commitment to transparency. The topics in the report serve as our response to the questions, concerns and interests most frequently voiced by our internal and external stakeholders during the assessment. Click here to learn more about our 2015 sustainability materiality assessment.

At year-end 2015, Allstate’s Board comprised 11 members. Tom J. Wilson serves as both the company’s Chairman of the Board and Allstate’s CEO. Mr. Wilson has served as Chairman of Allstate since May 2008 and as CEO since January 2007. Judith A. Sprieser has served as our independent lead director since May 2015. Among many other responsibilities, the independent lead director serves as a liaison between the chairman and the independent directors, chairs executive sessions of the independent directors, shapes agendas and information provided to the Board, and presides at all Board meetings as which the chairman is not present. Click here to see our current Board of Directors.

The primary role and responsibility of the Board is to oversee the affairs of the company for the benefit of the stockholders. Collectively, the Board holds responsibility for strategic oversight, stockholder advocacy, corporate governance and leadership. As the highest authority within the company, they are responsible for selecting executive leadership that manage and operate Allstate effectively and responsibly. The Board provides counsel and direction to the executive leadership of the company and monitors their performance. Their responsibilities include, but are not limited to, oversight of the corporation’s business strategy, capital strategy, management selection, compensation programs, and Board structure and operations. The Board houses five sub-committees: Audit, Compensation and Succession, Nominating and Governance, Risk and Return, and Executive.

For more information on Allstate’s corporate governance, including topics such as compensation, Board independence and diversity, visit our Investor Relations site.

Governance of Sustainability

While the Board of directors is responsible for the overall performance of Allstate, the following three main bodies of leadership directly guide Allstate’s corporate responsibility and sustainability efforts:

Our CEO and select executive leaders. These individuals provide counsel, strategic oversight and direction to the groups below.

The Allstate Office of Corporate Responsibility. Residing in Allstate’s Corporate Relations department, the Office of Corporate Responsibility—in partnership with The Allstate Foundation—manages sustainability, environmental reporting, strategic philanthropy, corporate sponsorships and grants, employee engagement and companywide volunteer service. They regularly report to our senior executives regarding sustainability trends and initiatives. Our Corporate Responsibility Officers and other senior leaders meet up to three times a year to perform a comprehensive review of our corporate responsibility. This includes developing strategies for creating greater impact and identifying risks and opportunities related to environmental topics such as climate change. They report to the Board of Directors on the status of Allstate’s corporate responsibility efforts.

The Allstate Sustainability Council. Many topics that fall under corporate responsibility do not fall solely within the domain of the Office of Corporate Responsibility. To this end, Allstate has maintained a Sustainability Council since 2007. The Council, which meets quarterly, represents each of the following departments within Allstate:

o Allstate Brand Operations
o Accounting Services
o Administration and Real Estate
o Agency Operations
o Allstate Technology and Strategic Ventures
o Claims
o Corporate Relations
o Enterprise Risk and Return Management
o Human Resources
o Investments
o Marketing
o Product
o Sourcing and Procurement

The purpose of this cross-functional council is to review opportunities regarding operational efficiency (particularly with respect to energy, emissions and waste), climate change and employee-focused sustainability initiatives. Allstate’s senior vice president of corporate responsibility leads the Council and updates senior executives on its activity each year.

Introduction

Our 50-State Summary provides an overview of Allstate’s economic impact in each state, including our Foundation giving, specific Allstate spending, employment and investment. Allstate’s agency owners, financial specialists, customers and investors use this publication to quantify our impact in local communities.

Aggregated figures for our U.S. operations are featured below, and data for each state is included in the full 50-State Summary (includes the District of Columbia).

Click on a state on the map below to learn more about how Allstate contributes to its communities. Our state-specific PDF documents provide an array of helpful information regarding our public policy priorities, Allstate agency locations, economic investments, employment, giving data, and The Allstate Foundation partnerships and focus areas.

Click on a state from the list below to learn more about how Allstate contributes to its communities. Our state-specific PDF documents provide an array of helpful information regarding our public policy priorities, Allstate agency locations, economic investments, employment, giving data, and The Allstate Foundation partnerships and focus areas.

Our commitment to transparency is evident in how we comprehensively report data on our employees, leaders, Board of Directors, as well as Allstate’s agency owners and their staff. Click here to see the full report, including metrics for:

Diversity
• Diversity of employees, officers, managers, sales associates, office associates, agency workforce, exclusive financial specialists and the Board of Directors

Employee Engagement and Development
• Investments and participation in employee development opportunities
• Employee satisfaction and compensation
• Spend on employee well-being, including healthcare, well-being programs and day care
• Number of employees by state

Agency Owner and Staff Satisfaction
• Participation and satisfaction reported in our Agency Relationship Survey (ARS)